What type of payment do we accept?
IS Detectables accept VISA and Mastercard credit card payments. Your credit card will be charged when you place your order. If we are not able to fulfil your order for any reason your credit card will be refunded. Orders will only be shipped after your payment has been cleared.
We also offer a bank transfer option for Australian customers. If you wish to use this option please select this method on checkout. Please allow up to 3 days for payment to be received. As per credit card payments, orders will only be shipped after your payment has been cleared.
Can I use a purchase order if I have an account?
If you’re an existing customer you can include your purchase order number in the special instructions section on checkout. On completion of your order please email your purchase order to on email@example.com or 0800 777 704.
Is New Zealand GST calculated on orders?
Yes, our prices on the website include New Zealand GST (Goods and Services Tax).
What price currency does IS Detectables use on the website?
All products listed are displayed and charged in New Zealand dollars (NZD).
Are Customs and International Duties Tax payable?
All products shown as stocked are shipped from our New Zealand office. If ordering a non-stocked item, this may be dispatched from our Australian warehouse and be subject to taxes and duties as determined by the customs agency within the destination country. Although this does not always occur, assessment of duties and taxes will be based on the value of the order and the tax-free threshold (if it exists) for goods imported into the destination country.
Payment of any duties and taxes is the responsibility of the customer. Occasionally this may be listed as an additional postage fee. Unfortunately we have no control over such fees. (More information can be obtained by contacting your local customs office.)